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4.0

Hello, my name is Sam Defela. On Dec the 9th 2017 we had guests for dinner but we forgot the bread.

So, I drove to Food Basic on heron rd.(#100870) to pick up the bread. While I'm at the cash, the lady ahead of me looked all over for her method of payment and tolled the cashier that she is going to her car. I asked the cashier if she would ring my stuff up as I'm in a hurry. The cashier told me that we had to wait for the lady to come back.

I told her that it wasn't the first time this has happened where the cashier sets the sale aside and continued with the next sale. Sir. I told I cant do that, was her reply bluntly. I picked up my bread in frustration, thinking I could go to another cash, but all of them had long line ups.

So, I threw the bags on the counter and walked away. You are a rude man, the cashier cried out. I shouted back, I'm the rude one here, you know it can be done and you refuse to do it. Watch your language you crazy man, was her response.

I looked back at her and shock my head and left the store. At 53 years old. I was missed treated and insulted by a teenage employee of one of your stores. Please check the cameras at the store to corroborate what happened.

I thank you in advance, and await your reply. 613-406-**** samdefela@***.com

Reason of review: Poor customer service.

Preferred solution: employee apology .

Location: 1670 Heron Rd, Ottawa, ON K1V 0C2, Canada

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